Adore Beauty is one of my staple websites for beauty items. I love them. They're a local company, their service is excellent, as is their range of products. They use nice couriers who actually ring the doorbell and wait for you to come downstairs. They're great.
The most wonderful think about Adore Beauty is that in every shipment, no matter how big or small, they always put in an individually wrapped Tim Tam. Just one. The company have just opened physical stores - and I believe that with ever purchase you are given one of the iconic single wrapped biscuits.
But, yesterday, the buzzer went at eight in the morning. I threw on a dressing gown and ran downstairs to collect my parcel.
The box was beaten up. Not ideal, but it felt like the bottles of shampoo, conditioner and curl creme would be in the box.
The parcel was taken upstairs and opened. This didn't take much as there was a gaping hole in the box.
I checked the inventory, taking the products out of the paper insulation wrapping.
Shampoo - tick.
Conditioner - tick.
Curl Creme - tick.
BUT NO FUCKING TIM TAM! (or samples, which they are also good and throwing in the box).
I went through the paper again, feeling my way around the crumpled pages. Zip. Nada.
The courier nicked my Tim Tam.
I feel very hard done by.
And though I received everything I ordered, and in one piece, I still feel like I've been let down.
That Tim Tam is everything. It's part of the reason you buy from Adore Beauty. Not only are they reliable, fast, an Australian company with decent prices, they give you a biscuit. It's good, old-fashioned customer service.
AND THE FUCKING COURIER NICKED MINE AND I AM GROPABLE.
Bastards.
No comments:
Post a Comment